How an engagement runs
The Inspection.
Every engagement follows the same five movements. Crisp enough to trust, human enough to work in a real kitchen with real people.
Observe the service.
We start by watching — a full Friday or Saturday service, start to finish. No clipboards in anyone’s face, no interrupting the line. We see the kitchen as it actually runs: where tickets stall, where tempers fray, where product quietly walks out the back door.
Inspect the pass.
Then we go station by station: mise en place, portioning, waste logs, invoices, labor hours. We check the numbers against what we saw on the line. This is where the leaks show up — in food cost, in labor, in habits nobody wrote down.
Issue the plan.
You get it in writing: what’s wrong, what each problem costs you, and what to fix first. Priorities are ranked by margin impact, not by opinion. You can take the plan and run it yourself — or keep us on for the next step.
Drill the brigade.
Plans don’t cook; people do. We train your team on the new standards — station roles, line checks, pre-shift briefings, portion discipline — and we drill them until the system holds without us standing there. Firm, fair, no shouting.
Return and hold the line.
Thirty days later, we come back unannounced and check what stuck. What held, stays. What slipped, gets corrected and re-drilled. Discipline that fades was never installed — we make sure it was.